Definitions in these terms and conditions

• Company means Kingdom Mountaineering Ltd.
• The client or customer means any person, firm, company or other legal entity which places an order or buys any products or services from the company and includes the employees servants, agents or sub-contractors of any such person, firm company or other legal entity.
• Contract means a contract between the company and the customer for the provision of products or services.
• Course(s) means the course or activity offered by Kingdom Mountaineering that the customer has requested to participate in.
• Terms and Conditions means these terms and conditions of provision.

Booking Conditions

• The contract shall be formed when Kingdom Mountaineering acknowledges acceptance of the customers booking form and required payment.
• Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately experienced to run our activities and courses and will at all times proceed in a manner to limit the risk of injury. However, customers need to accept that accidents and injuries can happen.
• Any customer under the age of 18 must be accompanied by a responsible adult (aged 18 or over) who will supervise them and ensure their compliance with all instructions and safety requirements for the duration of the course.
• The customer is responsible for the safekeeping of all equipment issued for use during the course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused.
• All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company.
• The contract is subject to acceptance by the customer of these terms and conditions.

Fees and deposits

• If the event date is greater than 6 calendar weeks away, a deposit payment of 25% is required to secure the booking. The deposit will form part-payment towards the overall course fee. Deposits are non-refundable except in circumstances where the Company cancels the course.
• If the event is 6 or less calendar weeks away, the full balance will be due on booking.
• The customer’s booking can only be confirmed by Kingdom Mountaineering on receipt of a completed booking form and the relevant deposit, or the full amount as is stated in the above clauses.
• The remaining balance is payable 6 calendar weeks prior to the commencement of the course. In the event that the balance is not paid, the company will have the discretion to treat the booking as cancelled by the customer.

Date changes

• Date changes requested by the customer greater than 4 calendar weeks from the course date will be accepted by Kingdom Mountaineering at no charge, subject to availability of Kingdom Mountaineering to deliver the course on the new date. If Kingdom Mountaineering are not able to deliver on the requested date, normal cancellation terms will apply.
• Date changes requested by the customer less than 4 weeks from the course date will not be possible and will be treated as a cancellation.
• Cancellation terms following a reschedule will be based on the original course date.

Cancellation by the customer

Cancellation charges are as follows:

• Deposits are non-refundable except in circumstances where the Company cancels the course.
• Cancellations made greater than 4 calendar weeks prior to the course date will attract a full refund of any balance paid above the deposit amount.
• Cancellations made between 2 and 4 calendar weeks of the course date will receive a 50% refund of the total course fee.
• No refund will be available for cancellations that are made within 2 calendar weeks of the course date.

We strongly recommend that insurance is taken out to cover you in the event of your last minute cancellation. This is readily available from 3rd parties, for example https://www.thebmc.co.uk/insurance

Cancellation by Kingdom Mountaineering

Whilst every attempt is made to ensure that courses run, Kingdom Mountaineering will notify the customer of cancellation as soon as the company is aware that the course cannot take place.

For public courses, Kingdom Mountaineering shall notify the customer of cancellation not less than 14 days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.

In the event of cancellation customers will be offered the choice of the following options:

• Full refund of the fee paid; or
• Another booking on a different date.

Postponement as a result of adverse weather or conditions

Kingdom Mountaineering may postpone a course in the event of adverse weather or due to conditions that Kingdom Mountaineering feel would compromise the safe delivery of the course. If a course is cancelled due to unsuitable or dangerous conditions, the process described below will be applied.

• The client will be offered an alternative activity on the same date and at the same time.
• The client will be offered an immediate reschedule to another date, at no cost to the client.
• If neither of these options are suitable, the customer will be offered either a credit note for the value of their course, to use at any date in the future (subject to the availability of Kingdom Mountaineering), or a full refund.

We strongly recommend that insurance is taken out to cover you in the event of your last minute cancellation. This is readily available from 3rd parties, for example https://www.thebmc.co.uk/insurance

Health

Customers participating in courses must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all of the courses, customers are expected to be of good general health.

The Informed Consent Form, or Parental Informed Consent Form (for participants under 18 years old) must be completed before the course commences. All prior injuries and/or serious illnesses must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The customer must satisfy him/herself that taking part in the course is within his/her own capabilities.

Kingdom Mountaineering reserve the right to refuse a booking or commencement of a course on medical grounds, if it is considered to be detrimental to the safety and smooth running of the course or the individual concerned.

Safety Regulations

Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by the Kingdom Mountaineering staff to deliver the course in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by Kingdom Mountaineering and its staff.

Unruly behaviour

Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.

Personal property

Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by the Kingdom Mountaineering or its representatives.

Complaints

If the customer encounters any problem or difficulty, Kingdom Mountaineering will try and resolve them as soon as is possible. In the first instance report anything either to the instructor or the course director. If your complaint is not resolved to your satisfaction please write to: Kingdom Mountaineering Ltd

Your concerns will be dealt with within 28 days of writing.

Force Majeure

The company shall have no liability whatsoever in respect of any delay or failure in delivery of any of the courses or of any of the company’s other obligations due directly or indirectly to any cause whatsoever outside the reasonable control of the company including but not limited to act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded. Subject to this, participation in activities is at the Customer’s own risk.

Photographs

From time to time photographs taken on Kingdom Mountaineering courses may appear on the Kingdom Mountaineering website, in brochures and in promotional material. If customers do not wish for photographs containing their image to be used, they should make this known to the Lead Instructor on the day.

Data Protection

The personal information requested by Kingdom Mountaineering at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist the company, employees, agents and sub-contractors to deliver the course and to maintain Kingdom Mountaineering’s high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by authorised company personnel.

Contact details may be used to advise you of future offers, where you have consented to receive such communications. You may opt out at any time.

Applicable Law

The laws of England will govern the contract – any dispute will be dealt under the jurisdiction of the courts of England and Wales.

The above does not affect the statutory rights of the customer.